Return & Refund Policy
Last updated: January 3, 2025
At TPC (HK) Limited, we want you to feel great about the clothing and apparel you purchase from us. If something isn’t quite right, we’re here to support you. Please read the policy below for information on returns, refunds, and exchanges.
1) Eligibility for Returns
To qualify for a return, the item must meet all of the following requirements:
- Returned within 60 days of delivery.
- Unworn, unwashed, and in the same condition as received (no stains, odors, or signs of wear).
- Returned in original packaging, including tags, labels, and any accessories (if applicable).
- Includes proof of purchase (order number or receipt).
To maintain product quality and hygiene, we cannot accept returns for items that have been worn, washed, show visible wear, stains, or are missing parts/tags.
2) Non-Returnable Items
The following items are not eligible for return or refund:
- Worn, washed, or altered clothing.
- Items labeled Final Sale / Non-returnable.
- Gift cards.
- Free gifts or promotional items.
- Items damaged due to misuse, improper care, or normal wear and tear.
3) Damaged, Defective, or Incorrect Items
If your item arrives damaged in transit, is defective, or you received the wrong item, contact us within 7 days of delivery and include:
- Your order number.
- A short description of the issue.
- Clear photos/videos of the item and packaging (outer box, protective materials, and shipping label).
After review, if approved, we’ll provide the appropriate solution—replacement items, a replacement product, or a refund.
4) How to Start a Return
To request a return, please contact our customer support team:
- Email: service@tpchk.com
- Phone: +85227218189
Include your order number and the reason for the return so we can assist you quickly. Returns sent without prior authorization may not be accepted.
5) Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
- We strongly recommend using a trackable shipping service.
- TPC (HK) Limited is not responsible for return shipments that are lost or delayed in transit.
6) Refunds
Once we receive and inspect your return, we’ll notify you whether your refund is approved or declined.
If approved:
- Refunds are issued to the original payment method.
- Please allow 5–10 business days for the refund to appear (timing depends on your bank/payment provider).
- Shipping fees (if applicable) are non-refundable, except when the return is due to our error (e.g., damaged or incorrect item).
7) Exchanges
We currently do not offer direct exchanges. If you want a different item, please return the eligible product for a refund and place a new order.
8) Late or Missing Refunds
If you haven’t received your refund after the stated timeframe:
- Check your bank account again.
- Contact your credit card company (processing times vary).
- Contact your bank (posting delays are common).
If you’ve completed the steps above and still don’t see the refund, email us at service@tpchk.com.
9) Order Cancellations
We process orders quickly. If you need to cancel, contact us as soon as possible.
- If the order has not shipped, we may be able to cancel it.
- If the order has shipped, it must follow the standard return process.
10) Return Address
All returns must be authorized first. Please obtain TPC (HK) Limited return instructions (such as a return label or shipping requirements) before sending anything back.
Return Address:
TPC (HK) Limited
Room 702, 7th Floor, Luen Yip Building
49 Austin Road
Tsim Sha Tsui, Kowloon
Hong Kong
Email: service@tpchk.com
Phone: +85227218189